Support

Get help with Kaizin

We usually reply within two working days.

Email hello@kaizin.health from the address you use to sign in, and tell us what you were doing when the problem happened. A screenshot helps.

Kaizin can't help with urgent medical problems. If you feel unwell, contact your GP or call NHS 111. In an emergency, call 999.

Common questions

My sign-in code hasn't arrived

Check your spam folder, then request a new code. Codes expire after a short time, so use the most recent one.

Apple Health isn't syncing

Open the Health app, go to Sharing, then Apps, then Kaizin, and check the data types are turned on. Then tap Sync in Kaizin's Account tab.

Oura isn't syncing

Oura only shares data with other apps while your Oura Membership is active. If Kaizin asks you to connect again, open Account, then Oura, and sign in again.

A result looks wrong

Results are read automatically from your PDF. Email us with the marker name and we will check it against your report.

Deleting your data

Email us from your account address and we will delete your account and everything in it within 30 days. To remove only your Oura readings, open Account, then Oura, and choose Disconnect and delete Oura readings.